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RETURN/CANCELLATION POLICY

Risk of loss and the title for such items pass to the customer when the goods are delivered to the carrier. If a non-delivery occurs on account of a mistake by you (i.e. wrong name or address, etc.) any extra cost incurred by the company for re-delivery shall be claimed from the Customer placing the order. No request for cancellation of orders once duly placed on the site shall be entertained.
If the recipient is not available at the given address on delivery, the goods would be left with the neighbour along with an attached note. If neighbours refuse to accept the goods, a message will be left on the door asking the recipient to call our office. At this point, the order is fully chargeable. For the items delivered by the courier/speed post / registered post, their respective policies apply. The company reserves the right to change the order if by any chance the recipient rejects the order for any reason.
The company shall try its best to prompt delivery; However delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation and the company reserves the right to deny its services to any customer, without any explanation.
To provide good service and timely delivery of goods, please provide us your correct Pin-Code and Phone number. If you want to change the shipping address you have specified on placing the order, you can send us an e-mail and the company will accommodate the changes only if the goods have not been dispatched from our warehouse
.

Return Requirements :

Once the amount has been received, the company will refund the amount only in the following cases.
1. In case of damaged or defective items, the contents of your shipment and the original packing must be returned along with the damaged or defective goods within 7 days from the delivery day. The company will either re-send the goods or issue you a full refund as per the discretion of the company only after necessary verification & inspection.
2. In case the products ordered by the customer are out of stock, the company shall refund the amount of those items to the customer.

SHIPPING POLICY

Effective Date: [14 August 2023]
Thank you for choosing HASLAB for your shopping needs. We are committed to providing you with the best shopping experience, including seamless shipping and delivery of your orders. Please review our shipping policy below to understand how we handle shipping.

Processing Time:

  • Orders are typically processed within 3-4 business days after payment confirmation.
  • In case of high demand or unforeseen circumstances, processing times might be extended. We will notify you of any such delays.

Shipping Times:

  • Estimated delivery times vary based on your location and the shipping method selected during checkout.
  • Standard Shipping: Estimated delivery within 7-10 business days.

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track the progress of your shipment through our website or the carrier’s website using the provided tracking number.

Shipping Restrictions:

  • We currently ship within INDIA.
  • We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas.

Customs and Import Duties:

  • For international orders, customs duties, taxes, and fees may apply upon delivery.
  • Any additional charges are the responsibility of the recipient.

Delivery Issues:

  • If your order is delayed or you encounter any issues with delivery, please contact our customer support at sales@haslab.com
  • We are not responsible for delays caused by circumstances beyond our control, including weather, natural disasters, and carrier-related issues.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
  • We are not responsible for orders delivered to incorrect addresses due to incorrect information provided by the customer.

Return to Sender:

  • If an order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange reshipment at your expense.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately.
  • We will work with the carrier to resolve the issue and ensure a satisfactory outcome for you.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer support at sales@haslab.com
We reserve the right to update and modify this shipping policy at any time without prior notice. Please refer to this page for the most current information regarding our shipping practices.
Thank you for choosing HASLAB!
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